Shipping, Returns & Refunds
- Return Eligibility
We want you to be completely satisfied with your purchase from Jewelquipo. If you are not satisfied with your order for any reason, you may return the products within 30 days of receiving your order for a refund or exchange. To be eligible for a return, the products must be unused, in their original packaging, and in the same condition as when you received them.
- Return Process
To initiate a return, please contact our customer service team at jewelquipo@gmail.com to request a return authorization. Once your return request is approved, you will receive instructions on how to return the products. Please ensure that the products are securely packaged to prevent damage during transit.
- Refund Processing
Once we receive and inspect the returned products, we will notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
- Return Shipping
You will be responsible for paying the shipping costs for returning your products. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Exchange Policy
If you would like to exchange a product for a different size, color, or style, please contact our customer service team to arrange an exchange. We will provide you with instructions on how to return the original products and process the exchange for the new products.
- Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at jewelquipo@gmail.com with details and photos of the damaged or defective items. We will work with you to resolve the issue and provide a replacement or refund as appropriate.
We hope that our Shipping, Returns, and Refunds Policy provides you with the information you need to make informed decisions about your purchases from Jewelquipo. If you have any questions or concerns about our policies, please contact us at jewelquipo@gmail.com. Thank you for choosing Jewelquipo! We appreciate your business and look forward to serving you with the best quality jewellery packaging solutions.
At Jewelquipo, we are committed to providing you with the highest quality jewelry packing, boxes, displays, tools, potlis, and more at affordable prices.
Shipping
Processing Time:
Orders are typically processed within 5-7 business days.
Shipping Time:
Delivery times vary based on your location and the shipping method chosen at checkout.
Shipping Charges:
Shipping costs are calculated at checkout and are based on the weight and destination of your order.
Returns & Refunds
We have a strict no return and exchange policy. However, we understand that issues can arise. If you receive a damaged item, we are here to help.
Damaged Goods
If you receive a damaged item, we offer a replacement under the following conditions:
Opening Video –
You must provide a video of the package being opened, clearly showing the damage to the item.
Notification –
Contact us within 48 hours of receiving the damaged item. Please email us at jewelquipo@gmail.com with your order number, a description of the damage, and the opening video.
Replacement
Only the damaged item will be replaced. We do not offer refunds or exchanges for other reasons.
We strive to ensure that every order is handled with the utmost care and reaches you in perfect condition. Your satisfaction is our priority, and we are here to assist you with any concerns. Thank you for choosing Jewelquipo!